Escalation Procedure

 

 

Escalation Procedure

GlobalConnect always seeks to respect agreed deadlines for delivery or fault correction.
If a service is not delivered according to the agreed conditions, including deadlines,
the lessee may refer to the escalation procedure below.

 

Product category

Escalation Procedure Operations 

 

First level 

 

OMC (Operation and Maintenance Center)

Kontakt
omc@globalconnect.dk
+45 773 03 188
+49 402 99 970 99

 

Second level

 

Manager on duty

Group Manager, OMC 

Kontakt
omc-manager@globalconnect.dk
+ 45 255 07 267

 

Third level

 

Einar Bjørgo
Operations Manager

Kontakt
Einar.bjorgo@broadnet.no
+47 415 70 343

Fourth Level 

 

Carsten Bryder
Head of Operations 

Kontakt
cbr@globalconnect.dk
+45 403 57 430

 

Fifth Level 

 

Martin Lippert 

CEO 

Kontakt 

mal@globalconnect.dk 

+47 400 33 413 

 

 

 

 

Escalation Procedure for Delivery 

 

 

 

 

Product Category 

Datacentres

 

 

First level

 

Project Management

Kontakt
pm@globalconnect.dk
+45 77 30 29 25

 

Second level

 

Trine Anker Monberg

Group Manager Project Management

Kontakt
trine.monberg@globalconnect.dk
+45 22 20 04 50

+45 77 30 31 10

Third level

 

Tore Heide Villund
VP Data Centres

Kontakt
tore.villund@globalconnect.dk
+45 224 96 503

Fourth level

 

Carsten Bryder
Head of Operations

Kontakt
cbr@globalconnect.dk
+45 40 35 74 30 

Fifth Level

 

Martin Lippert 

CEO 

Kontakt 

mal@globalconnect.dk

+47 400 33 413 

 

 

 

 

Product category

Escalation Procedure for Cloud / Outsourcing Services

 

First level

 

Project Management 

Kontakt
pm@globalconnect.dk
+45 77 30 29 25

Second level

 

Trine Anker Monberg
Group Manager, Project Management 

Kontakt
trine.monberg@globalconnect.dk
+45 22 20 04 50

+45 77 30 31 10 

Third level

 

Johnny Viborg
Group Manager, Outsourcing Services 

Kontakt
johnny.viborg@globalconnect.dk
+45 21690156

Fourth level

 

Martin Lippert
CEO

Kontakt
mal@globalconnect.dk
+47 400 33 413

 

 

 

Product Category 

Third Level Network 

 

First Level 

 

Project Management 

Kontakt 

pm@globalconnect.dk

+45 77 30 29 25 

Second Level 

 

Trine Anker Monberg

Group Manager, Project Management

Kontakt

trine.monberg@globalconnect.dk

+45 22 20 04 50 

+45 77 30 31 10

 

Third Level 

 

Mette Slesvig 

VP, Networks 

Kontakt 

mette.slesvig@globalconnect.dk

+45 22 60 16 91 

Fourth Level 

 

Martin Lippert 

CEO 

Kontakt 

mal@globalconnect.dk

+47 400 33 413

 

Escalation Procedure 

Contract Management and Billing 

 

First Level 

 

Contract Management 

Kontakt

cm@globalconnect.dk

+45 77 30 29 97 

Second Level 

 

Martin Hinrichsen 

Group Manager

Kontakt

martin@hinrichsen@globalconnect.dk

+45 41 76 27 32

Third Level 

 

Jacob Kjær

CFO

Kontakt 

jkr@globalconnect.dk

+47 404 35 240  

 

Fourth Level 

 

Martin Lippert 

CEO 

Kontakt 

mal@globalconnect.dk

+47 400 33 413