Escalation Procedure

 

 

Escalation Procedure

GlobalConnect always seeks to respect agreed deadlines for delivery or fault correction.
If a service is not delivered according to the agreed conditions, including deadlines,
the lessee may refer to the escalation procedure below.

 

Product category

Escalation Procedure 

 

First level 

 

OMC (Operation and Maintenance Center)

Kontakt
omc@globalconnect.dk
+45 773 03 188
+49 402 99 970 99

 

Fax
+45 773 03 150

Second level

 

Group Manager OMC

Kontakt
omc-manager@globalconnect.dk
+ 45 255 07 267

 

Third level

 

Christian Arentoft
Senior Group Manager

Kontakt
Christian.arentoft@globalconnect.dk
+45 31 10 19 35

Fourth Level 

 

Martin Lippert
Administrerende direktør

Kontakt
mal@globalconnect.dk
+47 400 33 413

 

 

 

 

Product category

Escalation Procedure for Data Centre

First level

 

OMC (Operations and Maintenance Center )

Kontakt
omc@globalconnect.dk
+45 773 03 188
+49 402 99 970 99

 

Fax
+45 773 03 150

Second level

 

Group Manager OMC

Kontakt
omc-manager@globalconnect.dk
+45 255 07 267

Third level

 

Tore Heide Villund
VP Data Centres

Kontakt
tore.villund@globalconnect.dk
+45 224 96 503

Fourth level

 

Christian Arentoft
Senior Group Manager

Kontakt
christian.arentoft@globalconnect.dk
+45 311 01 935

 

 

 

 

 

Product category

Escalation Procedure for Cloud / Outsourcing Services

 

First level

 

Outsourcing Services Support

Kontakt
support@globalconnect.dk
+45 70 15 15 26

Second level

 

Brian Rosenkrantz
Head of Servicedesk

Kontakt
brr@globalconnect.dk
+45 284 04 041

Third level

 

Peter Bram
Head of Operations & Infrastructure

Kontakt
bram@globalconnect.dk
+45 263 52 635

Fourth level

 

Johnny Viborg
Vice President

Kontakt
johnny.viborg@globalconnect.dk
+45 216 90 156,